Privacy & Allergy
Transparency about how we handle your information — and our handcrafted products.
Personal Information
When you make a purchase or interact with Viktoria’s Shop, we collect personal information you voluntarily provide to us. This may include your name, email address, shipping address, billing address, phone number, and payment details.
We may also automatically collect certain technical information such as your IP address, browser type, device information, and pages visited on our website to help us improve your shopping experience.
How We Use Your Information
Your information is used to:
- Process and fulfil your orders
- Communicate with you about your purchase, shipping updates, or any enquiries
- Provide customer service and respond to your questions
- Send you marketing communications (only if you opt in)
- Improve our products, website, and overall service
- Comply with legal obligations
Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your details only with trusted service providers who help us operate our business — such as payment processors, shipping carriers, and email platforms — and only to the extent necessary to deliver your order or service to you.
We may also disclose information if required by law or to protect our legal rights.
Do Not Track
Please note that we do not alter our website’s data collection and use practices when we see a “Do Not Track” signal from your browser.
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, comply with our legal obligations, resolve disputes, and enforce our agreements.
You may request access to, correction of, or deletion of your personal information at any time by contacting us.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be reflected on this page with an updated revision date. We encourage you to review this policy periodically.
Allergy Disclaimer
At Viktoria’s Shop, every product is handcrafted in small batches using carefully selected natural ingredients. While we take great care in the creation of our products, please read the following important information before use.
Patch Test First. We strongly recommend performing a patch test before using any of our bath or body products. Apply a small amount to the inside of your wrist or elbow and wait 24 hours to check for any reaction.
External Use Only. All Viktoria’s Shop products are intended for external use only. Do not ingest. Keep out of reach of children and pets.
Bath Tea Bag Tags. The decorative tags on our bath tea bags are attached using a traditional flour-and-water paste — a natural, non-toxic glue. Please be aware of this if you have a wheat or gluten sensitivity.
No Medical Claims. Our products are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Statements made about our products have not been evaluated by the TGA.
Pregnancy & Medical Conditions. If you are pregnant, breastfeeding, or have any pre-existing medical condition, please consult your doctor before use.
Discontinue Use. If irritation, redness, or any adverse reaction occurs, discontinue use immediately and seek medical advice if necessary.
Viktoria’s Shop complies with the Australian Consumer Law (ACL) and Therapeutic Goods Administration (TGA) requirements for handcrafted cosmetic products. By purchasing from us, you acknowledge that you have read and understood this disclaimer.